Odyssey Custom Fitouts uses the highest quality materials and we stand by our products. Each build has been tried and tested on the road to ensure our products are durable, functional and cost effective. We live and breathe this lifestyle and take great pride and care in delivering products we love ourselves.

We provide a one year warranty on all our flat packs and custom builds. All outsourced accessories are under manufacturers warranties and labour costs associated with fitting will not be reimbursed if the product is deemed faulty. Our warranty covers all manufacturing and product faults whereby they do not function as they are intended to.

Our warranty does not include:

·         General wear and tear including scratches, dents and fading of materials.

·         Damage caused by anything other than defects in materials or workmanship.

·         Damage caused by failure to follow sealing instructions, improper use, handling or storage or excessive exposure to sunlight.

·         Any alterations or repairs made through third parties.

·         The use in commercial, rental or instructional activities.

If you would like to make a warranty claim, please email admin@odysseycustomfitouts.com.au. Please include your full name, contact details, a description of the warranty claim and photographs for reference to ensure your claim can be processed as quickly and efficiently as possible.

Our team will then contact you via phone or email with further instructions on how to resolve your warranty claim and provide instructions for packaging and posting your return if applicable.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and

• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.